Refund policy

Moon Clothing Store

At Moon Clothing Store, we want you to feel confident about every purchase. If your order does not meet your expectations, please review the following return and refund guidelines.

Return Eligibility

Customers may request a return within 30 days of receiving their order. To qualify, items must be unworn, unwashed, undamaged, and returned in their original condition. Original packaging should be included whenever possible.

For hygiene and product quality reasons, items that have been worn, washed, or damaged after delivery may not qualify for a return unless the issue resulted from a defect or fulfillment error.

Damaged, Defective, or Incorrect Items

If you receive a defective T-shirt, a damaged product, or an item different from what you ordered, contact us at a6SRnZr6zCch@outlook.com. Please include your order number and clear photos of the issue so we can review your request and determine an appropriate solution.

How to Request a Return

Before sending any product back, email our support team for return instructions. Unauthorized returns may not be accepted. Customers are responsible for return shipping costs unless the return is due to our error or applicable law requires otherwise.

Refund Processing

Once an approved return has been received and inspected, we will notify you of the refund decision. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping fees are generally non-refundable unless otherwise required by law or the return results from an error on our part.

Exchanges

If you need a different size or would like to exchange an item, please contact us to confirm available options. Exchanges are subject to product availability.

Order Cancellations

Please contact us as soon as possible if you wish to cancel an order. Orders that have already entered fulfillment or shipping may no longer be eligible for cancellation.

Contact Us

For questions about returns, refunds, or exchanges, email a6SRnZr6zCch@outlook.com.

Moon Clothing Store reserves the right to review return requests in accordance with this policy and applicable consumer protection laws.