Shipping policy

Moon Clothing Store

Moon Clothing Store aims to prepare and dispatch your apparel order promptly. Please review our shipping information before completing your purchase.

Order Processing Time

Orders typically require up to 72 hours for preparation and processing. Processing begins after the order has been successfully placed and payment has been confirmed.

Processing times may be extended during holidays, promotional periods, or when additional order verification is necessary.

Shipping and Estimated Delivery

After your order has been dispatched, estimated delivery is 3–5 days. This estimate refers to the shipping period after dispatch, not the order preparation period.

Delivery estimates are not guaranteed. Actual arrival dates may vary depending on your location, carrier schedules, weather conditions, customs clearance, and other unexpected circumstances.

Shipping Address

Please check your shipping address carefully before submitting an order. If you notice an error, contact us immediately at a6SRnZr6zCch@outlook.com. We will try to assist, but changes may not be possible once an order has entered fulfillment or been handed to the carrier.

Shipping Charges

Shipping fees, if applicable, will be displayed at checkout before you complete your purchase. Any available shipping promotions or free-shipping conditions will be communicated through the store.

Tracking Information

When tracking is available, shipment details will be provided by email after dispatch. Tracking updates may take some time to appear in the carrier's system.

Delivery Issues

If your package appears delayed, please check the tracking information first. If the package has not arrived within a reasonable period after the estimated delivery window, contact us with your order number so we can help investigate.

If you receive an incorrect or damaged item, please contact our support team promptly and include photos when appropriate.

Incorrect Addresses and Undeliverable Packages

Customers are responsible for providing accurate delivery details. Additional shipping charges or other costs arising from incorrect addresses, refused deliveries, or returned packages may apply where permitted by law.

Customs and Import Charges

For international orders, customs duties, import taxes, or other government-imposed charges may apply unless otherwise stated at checkout. Responsibility for these charges depends on the destination and applicable regulations.

Contact Us

For shipping questions or delivery assistance, contact a6SRnZr6zCch@outlook.com.

Moon Clothing Store appreciates your patience and support.